Improve ✨ net revenue retention ✨ by analyzing customer video calls you're already recording
Of course, we'll help you automatically track the churn risks you already know about, reducing manual work. What's more, we'll go back in time to suggest potential leading risk indicators you may not have even considered!
When it comes to growing accounts, it's important to know who isn't talking about a new offering. We narrow down the list to highest potential Customers, and provide context with reels of relevant highlights.
You already know what your customers need. We help you make the case to your Product, Sales, and Marketing teams backed by Customer sentiment across the book of business, not just one-off anecdotes.
Work efficiently on the most important things, quantified by what your Customers already tell you in recorded video calls, instead of giving them survey fatigue. Your board and Executive Leadership Team will want to hear about it!
Sometimes customers just neemyumg
gyd to be listened to.
Sometimes customers just need to be listened to.
It's hard to look at Support, a customer function, with a purely ‘efficiency’ lens, because that's where the Customer Experience will be lost.
If you’re consumption-based, a lot of the Customer Success work gets put on the Account Manager.
Take this giant amount of information that we're hearing from clients and boil it down to a few actionable things